Our Shipment Policy
We keep pride in ensuring your herbal remedies reach you fresh, intact, and on time. Below is our shipping policy to guide your expectations:
Processing Time
• All orders are processed within 2–4 business days after payment confirmation.
• Custom-made remedies or spiritual products, such as spell casting materials, may require additional preparation time—up to 7 business days.
Shipping Destinations
• Domestic Shipping: Available throughout Thailand.
• International Shipping: We ship to most countries worldwide.
Please ensure that your delivery address is accurate and complete to avoid any issues or delays.
Shipping Methods and Delivery Time
• Within Thailand: Orders typically arrive within 24-48hrs via reliable local courier services.
• International Orders: Delivery time ranges from 3-5 business days, depending on the destination and customs processing times.
Once shipped, you will receive a tracking number to monitor the status of your delivery.
Shipping Costs
• Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
• We strive to offer fair and competitive shipping rates to all our customers.
Customs, Duties, and Taxes
• International customers are responsible for any customs fees, import duties, or additional charges imposed by their country’s regulations.
• Anurak Herbal Remedy is not liable for delays caused by customs or third-party postal services.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us immediately. We will work with our shipping partners to resolve the issue as quickly as possible.
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Thank you for trusting Anurak Herbal Remedy. We are committed to offering you a seamless experience, from the moment you place your order to when your herbs arrive at your door—safe, natural, and ready to support your healing journey.
Refund Policy
At Anurak Herbal Remedy, we value your trust and satisfaction. Every herbal product we create is carefully prepared, packaged, and delivered with the utmost attention. However, we understand that there may be rare cases where you need to request a refund.
Eligibility for Refunds
• Due to the nature of our products (herbal and consumable remedies), we do not accept returns once a product has been opened or used.
• Refunds will only be considered for items that arrive damaged, incorrect, or if there is a proven error on our part.
• To be eligible for a refund, you must notify us within 48 hours of receiving your order with clear evidence (photos or videos) of the damage or error.•
•Submit a copy of your initial test results confirming your positive status. After completing your treatment, retake the test. If the results remain the same, you will receive a full refund within 48 hours.
Non-Refundable Situations
• Change of mind after purchase
• Incorrect shipping address provided by the customer
• Delays due to customs or postal services
• Opened or partially used products
Refund Process
• Once your claim is reviewed and approved, a refund will be processed to your original payment method within 48 hours
• Alternatively, we may offer a replacement product or store credit, based on your preference.
How to Request a Refund
Please contact our customer service at info@anurakherbalremdy.com with:
• Your order number
• A detailed explanation of the issue
• Clear photos or videos as proof
We appreciate your understanding and remain committed to delivering the best herbal remedies with care.